• The current status and trends of travel retail
• The challenges of transitioning from classic retail business models to digital construction
• Deep integration of social media and retail
• Online and offline integration and full coverage strategies
• Creating immersive shopping experiences
• Simplifying and innovating digital payments
• Instant Payments and banking sector adaptation
• The use of cross-border payments in travel retail
• How FinTech facilitates seamless client
connections for financial transactions
• Challenges and solutions for e-commerce
logistics in the D2C market
• The real-world impact and operational
challenges of Quick Commerce (Q-Commerce)
• Digitization of fragmented trade for personalized marketing
• Innovative store design and immersive in-store
experiences
• Empowering employees as brand ambassadors
and loyalty builders
• Telling compelling brand stories to strengthen
customer connections
• The role of the Metaverse and NFTs in luxury retail
• Creative production and achieving viral hits
• Addressing the challenges of social commerce
(specific to Thailand)
• Connecting with Gen Z through digital channels
and content
• The O2O success formula: Technology + Scenario-Based Operations
• Building the consumption loop: offline experience + online repurchase
• Hyper-Localization + Socialized O2O
• Using Social CRM and AI Agents for omnichannel
success
• Using AI for hyper-personalization in retail experiences
• Analyzing consumer demand and extracting profiles via big data
• Building knowledge graphs for market trend alignment and new product incubation
• The application of people-based measurement in retail
Omnichannel Foundation & Trends
Payment & FinTech
Logistics & Operations Optimization
Future Store & Experience Innovation
Content & Social Commerce
Online-to-Offline (O2O) Strategies
& Implementation
Data-Driven Personalization